Question 1

Is Brumby Pay secure?

Accepted Answer

Yes, Brumby Pay is built with security and compliance at its core.
We partner with Monoova, a regulated Australian payment provider, to process all transactions securely using encrypted, PCI-DSS-compliant infrastructure. Your payment details are never stored by Brumby Pay.
All data is handled in accordance with Australian privacy law, and we never share your information without consent. You’ll always see a secure (https) payment page, and you can contact us anytime if something doesn’t look right.

Question 2

What payment processors do you use?

Accepted Answer

Brumby Pay uses Monoova, a regulated Australian payment provider. Monoova is AFSL authorised, PCI-DSS compliant, and registered with AUSTRAC as a remittance provider. They process all Brumby Pay transactions securely, including PayID, NPP, card payments, and more, ensuring every payment is fast, compliant, and fully protected under Australian financial regulations.

Question 3

Does Brumby Pay store my credit card or bank details?

Accepted Answer

No, Brumby Pay does not store or manage your credit card or bank details. All payment processing is securely handled by our partner, Monoova, a regulated Australian payment provider. Monoova is AFSL-authorised, PCI-DSS compliant, and registered with AUSTRAC as a remittance provider.

This setup ensures that your sensitive payment information is processed in a secure, compliant, heavily regulated environment.

Question 4

What information do you share with third parties?

Accepted Answer

Brumby Pay shares only the data necessary to operate the platform and meet legal obligations. This includes sharing information with trusted service providers like Monoova, our regulated payment processor, to facilitate secure transactions. All partners are bound by strict data protection agreements and comply with Australian privacy laws.
We do not sell your personal information or share it for advertising purposes. Your data is never disclosed to third parties without your consent, unless required by law. For more details, please refer to our Privacy Policy or contact us directly.

Question 5

How is my personal data handled under Australian law?

Accepted Answer

Brumby Pay handles all personal data in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We only collect the information needed to process payments, issue rewards, and meet our legal obligations. Your data is stored securely, not used for marketing without consent, and never sold to third parties.
You have the right to access, correct, or request deletion of your personal data at any time. For full details, see our Privacy Policy or contact us directly.

Question 6

Can I opt out of marketing or data usage?

Accepted Answer

Yes. Brumby Pay only uses your personal data to process payments, issue rewards, and meet legal requirements. We don’t send marketing unless you’ve opted in, and you can opt out at any time by clicking ‘unsubscribe’ or contacting us directly. Your data is never sold or shared for advertising purposes.

BRUMBY PAY

TM

FAQ
Security & Privacy

BRUMBY PAY

TM

FAQ Security & Privacy

FAQ
Security & Privacy