Think "5th coffee free", but for bills. Brumby Pay reward milestones are based on platform-wide payment activity, not individual invoices, and are set using fixed, auditable criteria. All paid-in-full transactions, by all customers contribute to the milestone count.

We vary milestone thresholds over time to keep the system fair, transparent, and resistant to misuse. For example, a reward may be issued for the 7th payment made through Brumby Pay.

While the exact milestone conditions may change, they are always:

Predefined and published in advance

Applied equally to all users

Free from chance, bidding, or subjective selection

This approach keeps the reward model compliant, transparent, and dynamic, ensuring it can’t be gamed and always rewards real, positive payment behaviour.

No, Brumby Pay rewards are not guaranteed for every payment.

Rewards are only issued when your payment meets a published milestone, such as being the 9th paid-in-full transaction through the platform. We operate on fixed, transparent criteria, not chance, not promises, nor pressure. Every eligible payment contributes toward reaching the next milestone, but only the payment that triggers it receives the reward.

That’s how we keep Brumby Pay fair, compliant, and focused on rewarding timely, voluntary payments, not creating false expectations.

No, Brumby Pay rewards are never random and never based on luck.

Every reward is issued only when a clearly defined milestone is reached, based on platform-wide payment activity. There are no draws, no chance elements, and no gambling.

Milestone criteria are set in advance, published publicly, and applied equally to all users. This ensures rewards remain fully compliant, auditable, and behaviour-based, not promotional games of chance.

No, Brumby Pay rewards are not transferable, exchangeable, or redeemable for cash.

All rewards are issued directly to the eligible payer who triggered the milestone, and must be used as delivered. This ensures fairness, prevents misuse, and keeps Brumby Pay compliant with Australian consumer and promotional regulations.

If you have trouble accessing your reward, contact us and we’ll make sure it gets resolved fairly.

That’s completely fine, Brumby Pay rewards are optional.

If you trigger a reward milestone but prefer not to receive the reward, you can simply ignore the delivery link or contact us to decline it. No personal data will be used beyond what’s needed to issue the reward, and there’s no obligation to participate.

Brumby Pay is here to recognise good payment behaviour, but claiming a reward is entirely up to you.