Question 1

Is this safe and legit?

Accepted Answer

Yes. Brumby Pay is Australian-owned and partners with Monoova, our Australian owned regulated payment provider. Monoova holds an AFSL (Australian Financial Services Licence) and is registered with AUSTRAC as a reporting entity. Your payment is processed securely, and your data is protected under Australian privacy laws. You are in safe hands with Brumby Pay.

Question 2

Why am I being asked to pay through Brumby Pay?

Accepted Answer

The business you're paying uses Brumby Pay to offer a faster, more rewarding way to pay your invoice or bill. If your payment hits a reward milestone, Brumby Pay may issue you a digital reward as a thank you for your prompt payment, no signup, no catch.

Question 3

Do I have to create an account?

Accepted Answer

To receive rewards and payment receipts, you’ll need to create an account using your email address and a password of your choice.

Question 4

Will I be charged extra to use Brumby Pay?

Accepted Answer

No extra cost to you.
For most payment methods (like PayID or EFT), there are no fees. If you choose to pay by credit card, a small processing surcharge might apply, this will be shown clearly before you confirm.

Question 5

What kind of rewards can I get?

Accepted Answer

If your payment triggers a milestone, Brumby Pay will automatically issue a digital reward, like an eGift Voucher. Rewards are not guaranteed, but every payment helps progress toward the next one. The faster Australians pay their bills through Brumby Pay, the faster the next reward opportunity unlocks!

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